With the opening of a new solution center in the San Tan Village, 2050 East Williams Field Road, Suite 101, in Gilbert, PNC Bank introduced its second stationary retail banking location in Arizona. The Solution Center, which aims to develop a typical banking experience, enables customers to interact in new and innovative ways with trained employees for individual advice. This is the second of three PNC Solution Centers to open in Phoenix this year.
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The Solution Center offers:
• PNC ATM and Banking Kiosk – self-service functions for deposits, withdrawals and other banking transactions;
• Advanced technology – screen mirroring capabilities from customers’ phones or tablets, projection onto large plasma screens for hands-on demonstrations of PNC apps or a guided digital experience.
• Workstations of the Future – Flexibility for customers to work with PNC bankers, on tablets or mobile devices, wherever they feel most comfortable in the Solution Center.
• Conversational Gathering Spaces – furniture that feels like home – sofas, tall kitchen tables, and rounded tables – to encourage conversation side by side in a relaxed and comfortable environment.
• Video Banking Machines – Improved ATMs that allow customers to do banking longer hours 7 days a week by interacting with a remote banker through an audio and video connection. Customers can make payments to PNC accounts, cash checks, make deposits, and speak live with an on-screen banker. This self-service technology allows customers to conduct banking at times convenient for them, while at the same time having access to a live banker who can help with more complex transactions.
“The new location in San Tan Village brings our truly unique banking experience even closer to our customers, including our newest BBVA USA customers,” said Cathleen Walker, PNC regional president of Phoenix and Northern Arizona. “PNC’s Solution Centers deal with the way our customers do banking, which includes an increasing reliance on cutting edge technology and the ability to connect with knowledgeable staff to discuss financial goals. We are excited to grow our business as we transform BBVA USA offices in the Phoenix area and across the state to bring all of our customers world-class technology and a personalized approach to banking for the people who live and work here the region.”
The bank’s second location in the Phoenix area opens just a few months after its groundbreaking new one Low cash mode digital offering that addresses the $ 17 billion US consumers pay in overdraft fees each year, according to some studies. Through the low cash mode, PNC expects to help its customers avoid overdraft fees through unprecedented account transparency and control in order to manage moments of low cash or at the wrong time.
Low Cash Mode is currently available to Arizona customers through Virtual Wallet®, a world-class bank account and money management solution that makes it easy for consumers to manage their finances. In particular, the low-cash mode provides payment control – the ability to determine whether certain direct debits (checks and ACH transactions) are being processed that could otherwise lead to overdrafts; Intelligent real-time alerts; and “Extra Time,” which gives customers time to prevent or resolve overdrafts before charges are made. The function is available to virtual wallet customers via the PNC Mobile Banking app on Apple and Android phones.
The upcoming transformation of the acquisition of BBVA USA by PNC in early October will greatly accelerate PNC’s national expansion strategy and greatly improve PNC’s ability to grow further in markets such as Arizona, where PNC will rank XX in FDIC market share.
As of 2018, Pittsburgh-based PNC has opened 30 solution centers in markets such as Kansas City, North Texas, Houston, Boston, Nashville, and Denver, and plans to open additional locations through the remainder of 2021 and beyond.
PNC Bank, National Association, is a member of PNC Financial Services Group, Inc. (NYSE: PNC). PNC is one of the largest diversified financial services institutions in the United States, organized to provide strong relationships and local delivery of private and commercial banking, including a full range of credit products, to its clients and communities; Specialized services to corporate and government agencies including corporate banking, real estate financing and asset-based lending; Asset management and asset management. Information on PNC can be found at www.pnc.com.
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