PHOENIX – (BUSINESS WIRE) – The University of Phoenix today announced the launch of the Phoebe ™ Virtual Assistant, their very first virtual assistant designed to serve as a 24/7 point of contact for students seeking information about their UOPX experiences . In line with the university’s relentless commitment to transforming the services and information available to students to support their busy lives, Phoebe ™ uses Artificial Intelligence (AI) awareness with conversational design to anticipate and anticipate student questions to give answers at any time of the day. The Phoebe ™ Virtual Assistant is a seamless end-to-end digital software process that enables busy students, many of whom balance the needs of school and work and family, to connect to university when the time comes for it is convenient with 24/7 access. Phoebe ™ can answer a wide variety of questions and provide a menu of suggested topics for students who may not be sure what information they are looking for. Students wishing to speak to a live agent have the option to broadcast the chat to a live team member during regular office hours, 4:20 a.m. – 10:00 p.m. MST, Mon-Fri. By accessing Phoebe ™ through their secure student portal, students have access to a wide variety of information including: Grades Changes to their timetable Animated instructions for accessing specific information on the Student Portal Articles written for students that answer frequently asked questions Credit Statements Status of Financial Papers According to Chris Herring, Director, Student Services Strategy and Operations, University of Phoenix who led the development of Phoebe ™, this is just the beginning of the virtual assistant’s capabilities. “We developed Phoebe ™ with the UOPX student in mind. The Artificial Intelligence in Phoebe ™ will evolve with our students as new information is processed and developed through the tool, ”said Herring. “Our focus is on making the educational process as smooth and easy as possible for our students, and Phoebe ™ is just the latest example of our commitment to student success.” Phoebe ™ was launched last year as a pilot project for 4,000 students and is now available to all University of Phoenix students nationwide on their student portal. About the University of Phoenix The University of Phoenix is constantly innovating to help working adults improve their careers in a rapidly changing world. Flexible schedules, relevant courses, and interactive learning help students more effectively pursue their professional and personal goals while balancing their busy lives. Further information is available at phoenix.edu.
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