BBVA customers in metro Phoenix frustrated by transition to PNC Bank | 3 On Your Side

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BBVA customers in metro Phoenix frustrated by transition to PNC Bank | 3 On Your Side
BBVA customers in metro Phoenix frustrated by transition to PNC Bank | 3 On Your Side

PHOENIX (3TV / CBS 5) – For some of BBVA USA’s former bank customers, the recent transition to PNC Bank has not gone smoothly.

PNC announced a deal to acquire BBVA USA last year and this week completed the conversion of customers to PNC platforms. Christina Gilmer contacted 3 On Your Side after saying she was banned from her account.

“Our account is overdrawn due to transactions booked or deleted prior to the merger, but it is currently showing as pending on the PNC website,” said Gilmer. “So essentially, they’re holding up quite a bit of our money.” Gilmer also said it cannot see any transactions that were made prior to the merger.

Several other customers complained to PNC on the bank’s social media pages. “I cannot see any account information or transactions. Nobody answers the phone for answers, ”wrote one person on Twitter. Another person tweeted, “Could someone help me figure out how to activate my card? The pen does not work. I can’t log into BBVA, can’t log into PNC. Was on hold for hours. Rejected at 2 different banks !!! “

On Thursday, Marcey Onion, director of corporate public relations at PNC Bank, told 3 On Your Side that the company had no systemic problems.

“We have switched more than 2.6 million customers from BBVA USA to the PNC Bank, including private customers, business customers and corporate customers,” wrote Zwiebel in a statement. “A significant number of our newest customers are actively using our products and services, including our innovative online and mobile banking capabilities.”

“We apologize for the inconvenience this may cause some customers and we appreciate their patience as we work to give them the access and support they expect from us,” added Onion.

BBVA USA branches in Arizona, Texas, Alabama, California, Florida, Colorado and New Mexico reopened as PNC bank locations on Tuesday, October 12, according to the company.

Copyright 2021 KPHO / KTVK (KPHO Rundfunkgesellschaft). All rights reserved.

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